IT Service Management
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Information Technology Infrastructure Library These are tips on IT Service Management best practices.
One in four IT managers thwart a data breach every day, research claims - Enterprise CIO News
One in four IT managers attempt to stop a data breach every day, according to new research released by data security provider WinMagic.
Fewer than Half of IT Organizations Adding Headcount This Year | Computer Economics -- for IT metrics, ratios, benchmarks, and research advisories for IT management
Fewer than Half of IT Organizations Adding Headcount This Year The slowdown in IT spending this year appears to be related to the slowing growth in IT departments hiring plans. In this Research Byte, we review the percentage change in organization headcount and the factors that may contribute to these changes.
Analytics trends for 2016 | IT World Canada Blog
Several interconnected trends in analytics capability are causing companies to advance their analytics efforts in pursuit of competitive advantage. The trends for 2016 include the following: Improving ease-of-use Analytics of the past, especially more advanced analytics, often required command-line code. Today, analytics software vendors have simplified end-user interfaces and made visualizations easier to develop using…
10 Best Practices for Building Effective Dashboards
When a dashboard is done right, people wonder how they ever lived without it. Why? A well-designed dashboard is a launch point for your analytics. Armed with the same powerful collection of information, your business makes faster decisions based on a
Improve Customer Engagement with These 11 Questions
Customer behavior provides insight as to the degree of engagement and we need to have a consistent customer engagement metric.
5 Conversations IT Needs to Have with C-Level Peers
Conversations IT Needs to Have with C-Level Peers
Change Management for Agile IT: ITIL or DevOps?
Change Management for Agile IT: ITIL or DevOps?