IT Service Management

675 million+ members | Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.

It turns out Apple CEO Tim Cook is pretty much vindicated when he argued that the government can't keep a backdoor safe.

One in four IT managers attempt to stop a data breach every day, according to new research released by data security provider WinMagic.

Fewer than Half of IT Organizations Adding Headcount This Year The slowdown in IT spending this year appears to be related to the slowing growth in IT departments hiring plans. In this Research Byte, we review the percentage change in organization headcount and the factors that may contribute to these changes.

Several interconnected trends in analytics capability are causing companies to advance their analytics efforts in pursuit of competitive advantage. The trends for 2016 include the following: Improving ease-of-use Analytics of the past, especially more advanced analytics, often required command-line code. Today, analytics software vendors have simplified end-user interfaces and made visualizations easier to develop using…

When a dashboard is done right, people wonder how they ever lived without it. Why? A well-designed dashboard is a launch point for your analytics. Armed with the same powerful collection of information, your business makes faster decisions based on a

NASA has awarded an Information Technology Services (ITS) contract to SaiTech, Inc. of Bethesda, Maryland, for provision of a wide range of IT services to be performed at the agency’s Stennis Space Center near Bay St. Louis, Mississippi.

The MSP Elite 150 is a list of channel companies who are large, data center-focused solution providers with a strong mix of on-premise professional services and off-premise services.

The issues facing LinkedIn, however, go beyond the company itself. The problem stems from each of the company’s revenue streams, which ultimately diminish the business value of using the service.

8 Major Incident Management Trends Worth Noticing

What will 2016 look like for managed service providers (MSPs)? Here are seven managed services trends to watch next year.

In the spirit of the season, here are three areas that I see continuing to positively impact the IT channel in 2016.

Customer behavior provides insight as to the degree of engagement and we need to have a consistent customer engagement metric.

Which Metrics Matter to ITSPs? New Autotask survey shows there are more endpoints to manage than ever before.

Conversations IT Needs to Have with C-Level Peers

Change Management for Agile IT: ITIL or DevOps?